These Terms & Conditions describe the rules for using the website and transportation services offered by Medicare Comfort Transport LLC (“we,” “us,” “our”). By scheduling transportation or visiting our website, you agree to follow these Terms.
1. Service Description
Medicare Comfort Transport LLC provides non-emergency medical transportation for seniors, individuals with disabilities, and passengers who need safe, assisted travel. Our services are not designed for emergency medical situations or ambulance-level care.
2. Eligibility for Service
To use our services, you must be at least 18 years old or have consent from a parent or guardian. You agree to provide accurate information when scheduling a ride, including pickup location, appointment time, and mobility needs. We may refuse service if a passenger’s condition or behavior creates a safety concern.
3. Scheduling and Cancellation
Trips can be scheduled by phone, online, or through approved representatives. Passengers must give correct details when booking. Cancellations should be made as early as possible. Fees may apply for late cancellations or missed appointments.
4. Passenger Responsibilities
Passengers must be ready at the confirmed pickup time, inform us of any special needs in advance, and follow all safety instructions during transport. Seatbelts must be worn at all times. Passengers must treat drivers respectfully and may not smoke, use drugs, or behave aggressively inside the vehicle.
5. Safety and Conduct
Our drivers are trained to assist passengers safely. Passengers must follow driver instructions for their protection. We may deny or end a trip if behavior becomes unsafe, disruptive, or violates state or local regulations.
6. Payment and Billing
Payment may be required at booking or after the trip, depending on the arrangement. We accept various payment methods. Additional fees may apply for extended mileage, wait times, or special assistance. These fees will be explained when possible.
7. Insurance and Liability
We maintain appropriate insurance coverage for our vehicles and operations. While we aim to provide a safe experience, we are not responsible for delays caused by traffic, weather, or circumstances beyond our control. We are not liable for lost or damaged personal belongings or for medical emergencies that occur during transportation.
8. Website Use
By using our website, you agree not to misuse or attempt to disrupt the site. You may not copy, reproduce, or distribute any content without our permission. All website content, including text, images, and branding, belongs to Medicare Comfort Transport LLC.
9. Privacy
Your use of our services is also governed by our Privacy Policy. By using our website or scheduling transportation, you acknowledge that you have reviewed and accepted our privacy practices.
10. Changes to These Terms
We may update these Terms at any time. Updated Terms will be posted on our website with a new “Last Updated” date. Your continued use of our website or services means you accept the revised Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Medicare Comfort Transport LLC is not responsible for indirect, incidental, or consequential damages arising from the use of our transportation services or website.
12. Governing Law
These Terms are governed by the laws of TEXAS. Any legal disputes must be handled within the courts of that state, unless otherwise required by law.
13. Contact Information
For questions or concerns about these Terms & Conditions, please contact:
Medicare Comfort Transport LLC
info@medicarecomforttransport.com