This Privacy Policy describes how Medicare Comfort Transport LLC (“we,” “our,” “us”) collects, uses, and safeguards the information of clients, website visitors, and individuals who use our non-emergency medical transportation services. By accessing our website or scheduling transportation with us, you agree to the practices outlined below.
1. Information We Collect
We gather information that enables us to provide reliable, safe, and personalized transportation services.
Personal Details:
- Your name
- Phone number
- Email address
- Pickup and drop-off locations
- Emergency contact details
- Payment information when required
Health and Mobility Details:
Because we provide transportation for seniors, individuals with disabilities, and those needing assistance, we may collect limited information related to your mobility needs, accessibility requirements, or appointment type. We only collect what is necessary to ensure your safe transport.
Website and Technical Information:
When you visit our website, we may automatically collect:
- IP address
- Browser and device type
- Pages you view on our site
- Date, time, and length of visits
This helps us improve website performance and user experience.
2. How We Use Your Information
We use the information we collect to:
- Schedule and manage transportation services
- Contact you regarding appointments, updates, or changes
- Provide proper assistance based on your mobility or accessibility needs
- Improve customer service and website functionality
- Process billing or payments
- Meet safety, regulatory, or legal obligations
We do not sell, trade, or share your information for advertising or marketing purposes.
3. When We Share Your Information
Your information may be shared only in limited situations, including:
- With trusted service providers who support our operations, such as scheduling or payment systems
- If required by law, regulation, or legal process
- To protect the safety of passengers, staff, or the public
- With your permission when coordinating a transportation-related need
All third parties who assist us must keep your information confidential.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, or disclosure. Our team is trained to handle personal and health-related information with care and respect.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Request a copy of the information we hold about you
- Ask for updates or corrections
- Request deletion of your information, where legally allowed
- Limit how certain information is used
To make a request, you can contact us using the information below.
6. Children’s Privacy
Our services are intended for adults and individuals needing transportation assistance. We do not knowingly collect personal information from children under 13 without parental or guardian approval.
7. External Websites
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites. Their policies may differ from ours.
8. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices. Any updates will be posted here with a new “Last Updated” date. Using our services after changes means you accept the updated policy.
9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Medicare Comfort Transport LLC
info@medicarecomforttransport.com